Intake and Applications Departments

Intake Department:

Intake Specialists provide an initial interview with potential clients and are the first point of contact with our company. An intake interview is completed to determine whether we are able to provide representation to the potential client. The Intake Specialist explains our services and provides a general overview of the disability process. A high level of customer service is needed to establish connection with potential clients.

QUALIFICATIONS

  • Minimum of high school diploma or GED equivalent
  • At least one-year customer service experience preferred.
  • Ability to work in a fast-paced environment
  • Strong typing skills
  • Customer Service/Call Center experience preferred, not required
  • Ability to express ideas clearly and concisely, and adapt messages to a variety of audiences
  • Self-motivation and drive for success

Applications Department:

Application Specialists assist our clients with filing applications for Social Security Disability and Supplemental Security Income benefits. If a client needs assistance, the application specialist will look up their doctor and/or hospital information on the internet to ensure the application information is accurate. A high level of customer service is needed to establish connection with our clients.

QUALIFICATIONS

  • Minimum of high school diploma or GED equivalent
  • At least one-year customer service experience preferred.
  • Ability to work in a fast-paced environment
  • Strong typing skills
  • Customer Service/Call Center experience preferred, not required
  • Ability to express ideas clearly and concisely, and adapt messages to a variety of audiences
  • Self-motivation and drive for success